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Help Center
Frequently Asked Questions
Find quick answers to common questions about orders, shipping, and returns.
Once your order ships, you'll receive an email with a tracking number and link. You can also log into your VELOUR account and navigate to My Orders to see real-time tracking updates. If you haven't received tracking info within 48 hours of placing your order, please contact us.
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and have all original tags attached. Returns are free for US customers — simply print the prepaid label from your account. Exchanges can be processed online or at any VELOUR flagship store.
Each product page features a detailed Size Guide with measurements in inches and centimeters. For personalized advice, use our Live Chat to connect with a Style Advisor who can recommend the best size based on your measurements and preferred fit.
Yes! Our complimentary Virtual Styling Service connects you one-on-one with a VELOUR style advisor via video call. They'll help you build a capsule wardrobe, find the perfect outfit for an event, or discover new pieces that match your personal aesthetic. Book a session through the Styling Consultation option in the contact form.
Absolutely. All VELOUR packaging is made from 100% recycled and recyclable materials. We never use plastic in our shipping materials. Our garment bags are biodegradable, and our mailers can be composted at home or recycled curbside.
Yes! Through our Garment Take-Back Program, you can return any VELOUR piece you no longer wear. We'll repair and resell it through our pre-loved collection, or responsibly recycle it. As a thank you, you'll receive 15% off your next purchase.