Let's Talk Tails
Questions about an order, a product, or your pet's health? Our team of pet parents and veterinary advisors is ready to help — usually within a few hours.
Reach Out, Any Way You Like
Whether you prefer a quick call, a detailed email, or a real-time chat, we've made it easy to get the answers you and your pet deserve.
How Can We Help?
Fill out the form below and we'll get back to you within one business day.
Frequently Asked Questions
Most messages are answered within a few hours during business days (Mon–Sat, 9AM–8PM PT). Urgent order or health questions are prioritized and typically handled within the hour.
Yes — orders can be changed or cancelled within 2 hours of placing them. Use the “Order Help” topic in the form above and include your order number, or call us directly for the fastest service.
Our team includes licensed veterinary advisors who can help with general nutrition, product suitability, and care questions. For emergencies or diagnoses, always contact your local vet clinic immediately.
We offer a 30-day money-back guarantee on unopened products. If something isn't right with your order, reach out and we'll make it right — no fuss, no paperwork headaches.
Currently we ship across the US and Canada, with free shipping on orders over $49. International expansion is on the way — follow us on social for launch announcements in your region.
Every product is reviewed and approved by our team of licensed veterinarians before it reaches our shelves. No exceptions, no shortcuts.
Stop By the PawWell Store
Come meet the team, bring your pet for a treat, and browse our full range of products in person.
123 PawWell Ave,
San Francisco, CA 94103
Join 50,000+ Happy Pet Families
Experience the PawWell difference — premium products, expert advice, and a community that truly cares about your pet's wellbeing.